Kevin Neal Life Update, 10/30/2017

Since the end of last month when I sustained my ankle injury, life has been challenging. While I’m very grateful and fortunate because the injury could have been so much more worse, the truth of the matter is that I’m not a very patient person and the disruption to my normal routine has been difficult, to say the least.

I’m very fired up for this upcoming week! Let me start with the highlights first.

I have taken my downtime over the past few days, and weeks, to organize some meetings that I am so much looking forward to this week. Some of these meetings are professional but some are also very personal. I’m looking forward to each of them with equal excitement, yet for extremely different reasons. Most of all I’m so pleased that Brandee will participate in each of them.

Whether by fate, destiny or divine intervention, I have had to lean on Brandee for so many things due to my ankle injury last month. Right now, I cannot do many of the normal things I used to do. Or even if I can do them, it’s at a much slower pace than usual. She just has this uncanny ability to jump right in and get things done without me even asking, or realizing that I needed help in the first place.

In addition to our meetings this week I’ve been doing a lot of educating myself in various disciplines. I’ve always felt that my professional business value, to be very honest, is not that I am necessarily an expert at any one thing in particular.  Rather I have a well-rounded professional background where I can relate to others in a sincere manner. I have professional experience in sales, marketing, customer service, business management, account management, product management, technical and other skills rather than just one particular job responsibility throughout my business career. I have

been very fortunate for this and I’ll never forget some very wise advice Dave Wood gave me many, many years ago. He said, “Kevin, even if you continue working at the same Company, do something different within the company.” I could not agree any more strongly than I could with this great advice from such a terrific person as Dave.

An area of particular focus recently has been digging deep into the setup, configuration and usage of ‘cloud services’. This is a very daunting task as the information is overwhelming, the terminology and services offered are different for each provider and the learning is typically on-your-own instead of some formal classroom style course. This is good and bad. It’s good because you can move at your own pace, which I’m finding really beneficial. However, the learning-curve just to get started is a bit overwhelming. Overall, technology is something I’ve always been interested in so my thirst to learn is genuine and natural.  I’m glad I can apply this to my professional career. This learning I’ve been doing recently should be of great benefit to myself, but most important our partners and clients, in this current era of technology convergence between traditional/on-premise and cloud computing services.

Another thing that has me really fired up is that after several weeks of uncertainty with not knowing about my mobility (or ability to work at all), having to juggle my calendar to re-schedule so many planned activities and having to level-set my personal business strategy; for the first time in weeks, I feel that I have a solid schedule to follow this week. I spent the end of last week, as well as this past weekend, preparing a lot of documentation and discussion materials that should be very useful in our upcoming business meetings this week to have positive and productive outcomes.

Lastly, and most importantly, and I’ll say it once again, I am so grateful for the compassion and kindness of all of you. I have such incredible faith in the decency of humanity. So many of you have been so incredibly supportive of Brandee and I dealing with my injury that we cannot thank you enough. Your kind words, thoughts and prayers are absolutely felt and appreciated. We can only hope to do what little we can to reciprocate for you and your family in some fashion, manner or capacity. At certain times in life you must slow down, reflect, appreciate, regroup and then move-forward, stronger and better than ever.

 

When life gives you lemons, make lemonade!

The Fujitsu Imaging Products Group (IPG) Demo and Education Lab

This was a self-imposed project that I was very proud of. In 2007 while working at Fujitsu I took the initiative, and was gratefully given the authority, to organize, prepare and build what I called the “Fujitsu Imaging Products Group (IPG) Demo Lab”. The concept was to setup various solutions that utilized our document scanning technologies for educational purposes.

The project was really great because people were really interested in learning about emerging technologies. I didn’t have to spend any money on building this Demo Lab. All the equipment was excess. We created an internal web portal that people could log on and follow the easy instructions to understand, and try for themselves, the different technologies.

Much of our Demo Lab was dedicated to network-attach solutions so we had many networking hardware products such as Kofax DSS, Axis or Silex but we also had network software solutions such as Network ISIS and RemoteScan TWAIN. It was really great to share this knowledge with others and get such great feedback.

fujitsu-ipg-lab-interface fujitsu-ipg-lab5 fujitsu-ipg-lab4 fujitsu-ipg-lab3 fujitsu-ipg-lab2 fujitsu-ipg-lab1

ipg-lab-purpose

Bella’s health, elections and ‘the cloud’ – 10/17/16

Brandee (wife), Jackson (our dog) and I had a real scare with Bella (our cat) the past few days and we’d like to report a happy road-to-recovery.

Bella’s health scare

bellaBrandee (wife), Jackson (our dog) and I had a real scare with Bella (our cat) the past few days and we’d like to report a happy road-to-recovery. First of all, Bella has been extremely anxious over the past one year or so and extremely aggressive towards our dog, Jack, and we attribute it most likely to Feline Dementia.

On Tuesday afternoon, Bella, had a hard fall. She likes to jump into our shower/bathtub for whatever reason and on this particular occasion she didn’t quite make the leap over the tub wall and crashed to the floor. It seemed innocent enough but got both Brandee’s and my attention immediately. We watched her for about 10 minutes without any obvious problems but then she went into something like a seizure-like state where her legs were moving uncontrollably. It was very scary.

Awful, yet reasonable, thoughts were racing through Brandee and my heads such as ‘did she break a leg?’, ‘did she break her back?’, ‘did she get a concussion?’. After a few more minutes of observation she was agitated enough to want to walk on her own and we determined that a fracture of the leg or back was not likely. However, something like bumping her head, like a football concussion, which is neurological might have caused a sudden onset of these seizure-like symptoms. Over that night was one of the longest ever for both Brandee and me with worry for Bella. She was very lethargic, had lack of mobility, no desire to eat/drink…it was awful.

https://www.facebook.com/kevin.neal/videos/10210792503194381/

Bella is only 14-years old and due to her feral upbringing we are always especially concerned when anything happens to her as I’ve heard life-expectancy might be less than non-feral cats. However, I’m glad to report that after a vet-visit yesterday afternoon, and an anxious night for Brandee and I, that the vet’s prescription of a mild pain-killer/sedative has made Bella a happy kitty again. We love our Doctor so much! Dr. Nagle is awesome!

 

American passion for elections

electionWith less than one month until the American elections, passions, opinions and even out-right hatred is nearly at the boil-over moment. From my personal perspective I know this particular election is extremely important and I think most people would agree. And, also, while I have my own strong opinions on certain topics I would never blame anyone that might disagree with me. After all, our system of Government is supposed to be a democracy and reasonable people can, and should, have reasonable debates. So, therefore as the election nears I will continue to advocate about topics I care deeply for, yet I respect everyone’s opinion to agree, disagree or not care. All that I would ask is that if you do have an opinion, please make it an informed decision. That’s all I want to say about this topic for now – I’ll take my 5th Amendment right now to not incriminate myself on this blog post and take-a-knee.smiling-face-with-sunglasses

 

Cloud Business

Whether you know me personally or professional, most of you know that I have been a huge advocate of ‘cloud computing’ before it was socially or professionally acceptable like it is nowadays. I’ve had to endure the abuse of some of my seriously naïve co-workers with such criticism as ‘the cloud is not secure’ or ‘the cloud is just the internet re-branded’ or, my personal favorite, ‘no one can make money in the cloud’. These are the people that love the status-quo and refuse to go outside of their comfort zones even when a mega-trend like ‘cloud computing’ was raining on their traditional businesses. Personally I enjoy the criticism in the early days of ‘cloud computing’ because it really forced my thinking to be critical. The criticism made me really contemplate my professional career and I’m glad I made the decision to dive head-first into this cloudy future. As Marc Benioff, CEO of Salesforce.com, famously once said the following:

“This is the heyday of the Cloud. This is the Renaissance. We are in the Great Time.”

 “So we’re still at the very, very beginning.

We are in the first innings of Cloud Computing.

This is still the Renaissance.”

 

coalitionMy career and my business is in an excellent position to capitalize on the big momentum for cloud applications and services. We are building an outstanding network of like-minded individual’s as well as technology partners. It is truly an exciting time to be building such an exciting future!

LinkedIn Endorsements – Love ‘em or Hate ‘em?

Whether you love them or hate them, I think LinkedIn Endorsements are a fairly good gauge of your professional skills, and especially your online professional persona.

Whether you love them or hate them, I think LinkedIn Endorsements are a fairly good gauge of your professional skills, and especially your online professional persona.  I promised myself that after my personal LinkedIn profile achieved 99+ (99+) Endorsements in any particular category then I would share some of my honest observations on the topic of LinkedIn Endorsements.

I checked a few of my LinkedIn contacts at random and viewed their Endorsements.  Knowing all these persons in various capacities whether it be only virtually, in-person or a mixture of both, I can say that most of these persons highly ranked Endorsements personified their professional skills fairly decently.  In other words, LinkedIn Endorsements might not deserve the harsh criticism they received when initially launched about one year ago.

Are Skills Perception or Reality? (…and does it matter as long as it is accurate)
linkedin reqs 011016Let’s dig a bit deeper and see if LinkedIn Endorsements are truly representative of one’s professional skills.  As a reference, my personal LinkedIn Skills & Endorsements screen print as of 1/10/16 is listed to the left.  As you can see the three Skills for which I have 99+ Endorsements are ‘SaaS’, ‘Enterprise Software’ and ‘Cloud Computing’.

With over 100 of my professional contacts ‘endorsing’ me for each skill, (without asking or any sort of encouragement) anyone that didn’t know me personally would think that my entire career might have been in the solutions and software business.

Au contraire! (On the contrary)

I have never worked one minute for a ‘SaaS’ (as-a-Service) company.  Never have I received a paycheck ever from any ‘Cloud Computing’ organization.  Nor have I been a part of an ‘Enterprise Software’, until the past few years.  So what does this mean exactly?  Are all my Endorsements bogus, or is it misguided individuals or is it blatant propaganda?  None of this – let me explain.

 

Where there is smoke, there is (professional) fire!

Passion for work, industry and others is I’m sure where my Endorsements came from.  People know Kevin Neal as an extremely passionate professional about the topics of SaaS, Enterprise Software and Cloud Computing.  I don’t hide this passion; in fact I embrace it and wish to share experiences with others with such interests.

* I am a proud Professional Member of AIIM (aiim.org) – A nonprofit educational organization of the topic of Information Management

* I am honored to be a ‘Expert Blogger’ on the topic of ‘Capture’ for AIIM’s web communities

* I genuinely enjoy using my personal time sharing my knowledge freely with others and with no expectations in-turn.  A few examples are below:

    • SaaS:  saas
    • Enterprise Software:  enterprise
    • Cloud Computing:  cloud

In summary, my professional life is an open book which I am glad to share with others.  I feel it is a pay-it-forward type attitude for those that have helped me so much in my personal career.  I can’t thank them enough and I would just encourage others to do the same.  Share your experiences, express your thoughts and have an opinion.

Capture begins with process

Capture begins with process

As a prelude to an upcoming series of blog posts I will be posting on the topic of “Building an effective capture solution” I wanted to preface these posts and focus on the question of ‘where do I start if I want to build an effective capture solution?’.

More education, less self promotion

With information capture being such an obvious way to decrease operational costs, increase efficiency, reduce risk and assist with compliance, then it begs the question of why wouldn’t everyone be using capture?  I think the answer lies in the fact that as an industry we have done a dis-service to our community.  Every vendor’s product is the best *sarcasm*.  Everyone can offer the complete solution *eyeroll*.  Vendors compete for business on a list of features instead of a genuine desire to assist their customers become more productive *disgust*.  Of course this is a generalization and not every vendor, or person, is so self-centered but my point is that a resource such as the AIIM community, which is rich in educational information and maintains a genuine vendor-neutral stance, are too few and far between.  We need to breakdown the components of a capture solution to their lowest common denominator and share with others how to achieve an effective capture solution so that everyone can benefit from a technology that has a proven track record of success.  Breaking down the components of a capture solution involves three basic parts:  User Interface, Processing and Storage.  It’s really that simple.  Of course this is an oversimplification but those are the basic three components.

Eating my own dog food

Having spent nearly my entire professional career in the document capture/ECM industry you would think that someone like me might suggest that a ‘solution’ starts with consideration of capture hardware or capture software.  Not true.  An effective capture solution, to the contrary, does not start with capturing information from an image.  Rather it starts with a well-defined process.  Capture is an extension of a process that makes things more efficient.

To give some specific examples I would like to provide four different business processes and breakdown the ‘Activity’, as it might happen in a manual process, and the ‘Benefit’, which is the result of what we are trying to achieve.  You will notice, while it’s pretty obvious, that the ‘Activity’ in each case can be slow, costly and inefficient yet many organizations continue to operate in this fashion because it’s the traditional way of doing business.  However, if you truly consider the ‘Benefit’ and know that in each ‘Process’ example below there are well established document capture solutions that can drastically improve these processes then hopefully this will drive more adoption of such a fantastic technology:

Process Activity Benefit
Contact Management Typing the information from a Business Card into Contact Relationship database You want to be able to organize and retrieve contact details
Expense Management Entering the information from a receipt into an Accounts Payable system You want to get reimbursed for your expense
Invoice Management Manual Data Entry of vendor, terms and total information into ERP application The organization would like to realize pre-pay discounts
Inventory Management Keying the line item details from a Packing List into inventory system The business can be more efficient by making product available for sale quicker

capture begins with process_network

Building an effective capture solution:

Part 1 of 3 (User Experience/Device/Interface)
Part 2 of 3 (Capture/Processing/Transformation)
Part 3 of 3 (Storage/Business Policy/Workflow)