Archive for April, 2009
Fun in the Sun & The “BurritoZilla”!
Posted by Kevin in Life and Family on April 23, 2009
This weekend was fun. It’s the first signs of Spring coming and the weather is wonderful. Saturday was probably around the low-80’s at the high and Sunday was even better in the low-90’s is my best meteorological guess.
Saturday we went out to get some household essentials but also some plants and herbs. Although we picked up a few herb plants, some of the stuff we want is a bit more particular especially if you’ll be eating the stuff (al la..herbs). We thought it was best to call it a day on Saturday and then head down to a local plant and garden specialty place on Sunday. I don’t think the stuff at the specialty place was any better and way more expensive. I think if you want quality then you have to grow it yourself.
After the essentials shopping and plant/herb store we decided to head and get some lunch at this place we saw recently on the History Channel’s “Man vs. Food”. The place is called Iguanas and their gigantic burrito is called the “BurritoZilla”. It’s 18 inches and 5 pounds of Burrito gluttony! The atmosphere of the place was fun because it was tightly integrated into the college lifestyle and atmosphere. It’s on the San Jose State University campus. Brandee was observant to the fact that after ordering our food and taking our seat, nearly every patron in the place was staring (and very obviously so) at us while we tried to dine on this mammoth burrito. As much as we tried to inflict damage to this 18” BurritoZilla, we only managed to finish about 2 total inches and less than a half-pound, leaving 16” and 4.4 pounds of meat, beans and cheese to go. We brought the thing back and cut it into four full-size servings then froze them into bags as leftovers.
On Sunday we spent the day getting some additional planting supplies at Home Depot, went to Hooter’s for lunch, then came home to clean and open the pool for the season. Brandee loves to go to Hooter’s more than me. Before the place was open and still under construction last year I jokingly suggested that we go there as we drove by. She was quite open to the idea and ready to go. I wasn’t really shocked but I was surprised at her level of enthusiasm to go. Now nearly every time we are in the Campbell area on the weekend; yep, it’s the Hooter’s we go! We really enjoy “people watching” in the place and especially how the girl’s treat the male clientele versus the female customers. It’s comic relief.
Our pool isn’t anything fancy but it’s a great relief when the temperature gets hot and it’s nice to take a cool dip. The pool is an above ground type that is 18 feet around and four feet deep. It’s certainly enough to float around in and be lazy. Earlier this week it was getting into the low-90 degree temperatures so we got to enjoy the water.
Overall it was a great, enjoyable, relaxing weekend and a fantastic kick-off to Spring.
Why a network scanner?
Posted by Kevin in Technology on April 10, 2009
I often get asked this question so I decided to consolidate some of the compelling reasons organizations should consider dedicated network scanners:
Dedicated use device for scanning documents
• No need to wait for the copy machine to become free for use
• Versatile functionality without compromise of added complexity
• Advanced scanning functions performed transparent to user
• Ability to preview images before sending to destinations
• Simple operation easy to understand
A dedicated scanning device that seamlessly integrates within an organizations existing network infrastructure can be of tremendous value to enhance work processes. Network scanners benefit organizations by decreasing the complex nature, yet not comprising access to important functionality. From users of these devices to network administrators and business managers to basically an entire organization, businesses in a wide variety of markets are benefiting from network scanning.
Uptime/Reliability
• Access to scanning functionality is not hampered by other possible failures of a multifunction device
• Limited physical moving parts decreases likelihood of hardware malfunction
• Straight thru paper path design helps decrease possibility of document jams
• Network scanners inherit attributes designed for mission-critical document scanners
Organizations can only realize the true productivity enhancement of their IT investment when their systems are performing at peak performance. Disruption in the work process wastes time, costs money and causes frustration among employees and customers alike. Dedicated network scanners have been designed with the sole purpose of document scanning and, therefore contain the hardware and software attributes organizations expect which make them desirable in mission-critical business applications. Organizations of all sizes have sought the quality and reliability of single-function document scanners for years. For example, one of these intangible qualities which are sometimes hard to measure is lost productivity caused by a mechanical malfunction of a multifunction copier. Downtime for maintenance is simply not an option.
Ease of Use
• Eliminate complexity and provide simply operation with large touch screen
• Simple touch screen driven scanning operation eliminates specialized training
• In the unlikely event of a document jam, easy jam recovery without damaging documents
• Multiple language support
• Programmable job function buttons can perform repetitive tasks with the touch of one button
Large touch screen displays and integrated keyboards are two physical attributes which make digitizing documents with a network scanner simple. Similar to your on computer desktop at home which you may have customized with a particular look and feel, business users get the most value out of technology when they are familiar with the presentation of interfaces and have the versatility to customize screens. Network scanners adhere to this principal as well. For example, user state migration among devices presents the user with the same, consistent user experience based on their logon information no matter which device they decide to use.
Quality
• Image quality built on experience focused on document capture technology
• Paper path designs are careful engineered to excel at document handling including some with the capability of scanning plastic cards
• Document scanning technology hardware and software integration with specialize content management application providers
The quality of IT products typically is not appreciated until there are operational disruptions caused by failure such as a paper jammed in the device. Experience in developing feeding technology to efficiently handle documents of different shapes, sizes and weights have helped set dedicated document scanner vendors apart from other technology. Network scanners have inherited many of the qualities of traditional document scanners used in mission-critical applications and are bringing the opportunities of network scanning to organizations of all sizes. This focus on the importance of mission-critical scanning is evident in network scanners with specifically design features such as a straight paper path to reduce potential document jams and the ability to scan plastic cards through the document feeder. Additionally, the ability to preview images after scanning and before committing them to a destination is an example of a quality found in some network scanners.
Secure
• Restrict access to only authorized users with secure authentication
• User data such as username/password or image data does not reside on the scanner
• Data is encrypted on device to provide additional level of security
• No external USB port to hijack sensitive information
• Highly secure login authentication and transmission protocols (SSL)
• Lock-down job profiles to adhere to organization established policies

Login - Security and Authentication for compliance
Whether it is for regulation, compliance or other reasons, data security plays a major role for network scanners. As a device that is ‘always on’ and connected to corporate networks, the risk of a data compromise of information has to be careful considered. From access to the devices themselves, or the manner in which information is electronically communicated to which level of functionality should be provided to particular users or groups is all functionality that organizations need to be thought through thoroughly. Network scanners provide these security features to assist organizations utilize devices in a manner which adheres to their specific established policies. The threat of data compromise comes in many fashions; not only externally but maybe internally and sometimes inadvertently, not maliciously.
Total cost of ownership
• Decrease deployment costs with remote administration tools
• Reduce ongoing maintenance costs with ability to push updates to devices from a centralized location
• Utilize existing network resources and systems to conserve budget
• Inexpensive and user replaceable consumables
Stretch your budget further using a dedicated network scanner through simple initial deployment of devices. Simply connect the scanner to the network then IT departments or network administrators can remotely configure and manage devices. No longer do organizations have to incur the expense or time consumed by having to send technicians on-site to setup devices. Additionally, on-going maintenance costs are drastically reduced by not having to replace expensive toner or fuser parts. Easily accessible user replaceable consumables provide a convenient way to keep the network scanner performing at optimal performance, yet decreasing the need for IT involvement.
Integrated for Business Process Improvement
• Direct connectivity to back-end systems
• Index values and metadata sent directly into Content Management repositories
• Database lookups for validation
• Image enable your Line of Business application with Software Developer’s Kit (SDK) development
Some network scanner vendors offer optional Software Developer Kit’s (SDK) where developers can create unique integration screens to be displayed on the touch panel. These integrations offer tight interoperability with business systems such as Enterprise Content Management (ECM) repositories, Line of Business (LOB) applications, Electronic Medical Records (EMR), Enterprise Resource Planning (ERP) and other third-party solutions. In addition, user interface screens can be created with a custom look and feel to fit corporate branding. An integrated approach to network scanning enables organizations of all sizes to image-enable their current software applications and offers the assurance of delivering images directly into back-end servers without the traditional high costs, aggravation and loss of productivity involved with other approaches.
The Opportunity of Network Scanning for resellers
Posted by Kevin in Technology on April 10, 2009
A question and answer session on the topic of Network Scanning:
Q. Is network scanning currently taking any particular market “by storm” when compared to other scanning options?
A. Network scanning is being embraced and deployed in a range of vertical markets. While there seems to be a healthy balance of markets deploying network scanners, we’re noticing that the traditional markets that have invested more in scanning and enterprise content management, like Healthcare, Finance, Accounting, Legal and Transportation, are also quicker to the draw when it comes to implementing network scanning solutions. This is simply because of the network infrastructure they already have in place. However, we’re still seeing a strong adoption rate across many vertical markets to assist in business process management securely in a controlled environment and to achieve improved efficiency.
Q. What new features and functionalities (if any) are being added to network scanners that make it an appealing option?
A. Some of the key features of network scanning devices that are making them so appealing are based on the “user experience”. True adoption of a technology begins to gain momentum when the actual users of technology enjoy the experience of using a particular product. In the case of network scanners specifically, users overwhelming comment that a large touch screen display makes them comfortable with using a device. The learning-curve is minimal with a bright touch screen display which encourages either additional usage by a particular person or encourages usage by additional persons in a departmental environment because there is no training involved. The user-friendly touch screen is complimented by a full 101-keyboard for additional ease of use. Users can simply scan images then enter an e-mail address and type other information in the subject or body of the e-mail message. In addition, software integration with back-end Enterprise Content Management (ECM) and Line of Business (LOB) is certainly creating additional appeal for network scanners. Now, users and IT departments have the option to either use standard functionality such as Scan to Folder, Scan to Fax, Scan to Print or Scan to E-mail, but they also have the option to Scan, Index and Store directly to an ECM repository with the properly Add-In Module installed.
Q. Why would VARs want to offer network scanners as a part of a comprehensive ECM strategy? Please explain your answer.
A. VARs can absolutely capitalize on the explosive growth of the network scanner market. As part of an ECM strategy, a network scanner is just one piece of the solution, although a very important piece. The quality of the image is vital to other complimentary technical processes directly related to the electronic document. Capture techniques such as Bar Code Recognition, Searchable PDF creation or Optical Character Recognition (OCR) accuracy are either greatly enhanced or can possibly cause additional manual correction which is directly a cause and affect specific to image quality. Value-Added Resellers in the ECM market, in particular, understand the importance of the quality of a Dedicated Use Device such as a network scanner in comparison to other network scanning peripherals available in the market. Through a thorough understanding of the quality differences between dedicated scanning devices from other multifunction devices, a VAR in the ECM space has already set themselves apart from their competitors and they can leverage this expertise into the network scanner market. There are many appealing factors for VARs to offer network scanners as a part of a comprehensive ECM strategy. First, quality network scanners are easy to deploy. With a basic understanding of network concepts which involve things as straight-forward as knowing IP addresses or host names of servers, either the VAR or even end-customer themselves can have a network scanner up and running in literally minutes. Second, quality network scanners are easy to manage, maintain and update. Software utilities such as ‘Network Scanner Admin Tools’ allow authorized persons to access the network scanner remotely to view usage, update software or even change system configurations. With a traditional desktop scanning workstation this is not easily done or would require additional software of configuration. In short, network scanners are easy to deploy, simple to use and require very little maintenance.
Q. Is network scanning more suited to any particular market? Is it excluded from any particular market?
A. Anywhere paper exists is an opportunity for network scanning – there is no particular market that cannot benefit from this technology. Network scanning helps accelerate all the traditional benefits found in scanning and ECM solutions, including enhanced business processes by eliminating lost or misplaced documents, decreased costs by enabling quick business process because of minimal human labor involvement, increased revenue for certain vertical markets such as being able to take advantage of pre-pay discounts in an invoice processing application, improved environmental consciousness by eliminating paper and thus our reliance on trees.
Q. What are the specific advantages (and disadvantages) to selling network scanners?
A. Selling network scanners provides opportunities for VARs and System Integrators to engage their customers in a discussion about their business processes. Resellers should embrace this opportunity to work closely with the end-customer to identify areas to improve their overall business operation. By thoroughly evaluating and taking inventory of the customer’s existing network infrastructure it is very possible to find either missing components such as servers and server software that may be needed to enhance the system. In addition, there is a possibility to offer the customers either consulting or professional services in order to properly implement the right solution for their specific business. Selling network scanners should not be considered a “cut and run” business proposition. VARs that understand this will be extremely successful. One of the potential disadvantages involved is if your network scanner itself is difficult to configure then the labor costs of just getting the device communicating on the network could far outweigh the potential profit involved in a particular installation. Network scanners present a wide range of functionalities and options as compared to simple stand-alone scanners, therefore understanding the capabilities involves a well-rounded understanding of network concepts and not just document scanning and capture. Having a solid understanding of document capture as a foundation will serve those who wish to embrace network scanners
Q. What are some common pitfalls VARs run into when selling/implementing network scanners?
A. I think a common misconception among VARs is that since a network scanner is a complete solution there isn’t an opportunity for add-on sales. In other words, since a network scanning device includes embedded software with scanning functionality there is no computer to sell or capture software to install or configure. While this may sound like it’s limiting the VARs ability to maximize their sales opportunity, I think just the opposite is true if you approach opportunities the right way. A network scanner is typically being deployed as part of a solution these days. Although network scanners can be used in an ad-hoc fashion, most of these devices offer advanced scanning features and intelligent functionality from years of document scanning experience and are used for daily business activities. Therefore potential add-on sales could include an on-site service contract to ensure maximum uptime. Also, as an example, if the customers’ network currently lacks a network fax server or LDAP (Lightweight Directory Access Protocol) authentication server then this would require additional investments in hardware, software and configuration.
Q. What are the most recent innovations in network scanning that VARs should be aware of? (In other words, what is different in the hardware – or market – compared to 12-18 months ago?).
A. There have been some significant innovations in the network scanning market over the past 12-18 months. This includes hardware innovation as well as software innovation. For starters, as some of the traditional leading document scanner vendors are starting to enter the network scanner market, they are bringing the technology and innovation that helped establish themselves as leaders in the first place. To illustrate some of the special software differences, I’ve include the Automatic Page Rotation feature where the scanner can flip the page to the right-side up direction. This particular feature is found in intelligent network scanners and will likely be missing from other simple network peripherals. Other advanced features include automatic color detection, where the scanner intelligently knows to save a particular scanned document in a black & white format to decrease file size or in color and automatic blank page deletion and automatic deskew and cropping to handle mixed size documents efficiently. With regard to hardware, some of the more advanced network scanner devices include an Ultrasonic Double-Feed Detection sensor to detect whenever two pages might accidentally be pulled into the document feeder at the same time and stop the scanning process for immediate correction. If capturing each page accurately is of critical importance then you can imagine how important this feature can be. Also, some network scanning devices have the capability to scan plastic cards directly through the automatic document feeder. This is extremely useful in certain vertical applications such as Hospital Admissions where ideally you would want one device in a reception area to capture paper documents as well as plastic identification cards and plastic insurance cards through one device in a small physical footprint.
Q. Are there any trends about network scanning you would like to share?
A. As I’ve mentioned in a few of the above questions, these dedicated use devices are loaded with intelligent and advanced features innovated from years of document scanning experience. I suspect that this trend will continue and most likely accelerate as the adoption of network scanners becomes more mainstream. Connectivity to third-party software systems will be possible with Software Developer’s Kits (SDK’s) and ease of use and manageability of these devices is appealing.
Kevin, meet East Coast – East Coast, meet Kevin
Posted by Kevin in Miscellaneous on April 4, 2009
“Whew!!!” is about all the energy I have to say right now. The last month has been extremely busy for me with a full load of business travel. It’s all good and each trip has been rewarding and been extremely productive however I am human, after-all, and it’s grueling to keep a schedule like this.
While some people might think this is glamorous to travel the country; I am simply not one of those people. With the current economic situation I feel it’s more important than ever to engage customers in tangible activities that can help move forward business opportunities. If this requires me to sacrifice a little and travel like a madman then so-be-it. I think it’s harder on my wife and children (cat, dog and fish) than me. I appreciate their understanding and sacrifice as well.
Having made three roundtrips back and forth from the West Coast to various destinations on the East Coast in the last four weeks has allowed me some much needed time to get some of my thoughts organized. I have created a lot of “to do” lists over the last month and I’m currently consolidating these activities and acting upon them. One of them was to add more information to my blog. I will be adding some original materials that I have created in the past which I find interesting. I hope others will too, or at the least solicit some constructive feedback. This will include some articles on ‘Trends Towards Higher Resolution Scanning’ , ‘Increase ECM Automation Processes with Higher Resolution Scanning’, ‘Why a Network Scanner’ and other original content. I assure you that this is not a shameless promotion of my company or products but this is a sincere interest in educating others. I am fortunate to be close to this technology and gather a lot of feedback and I simply want to assist others in cutting through some of the confusion. Personally I gain quite a bit of knowledge from reading other peoples blogs and I would like to give back a little to the online social society as well. As a brief recap of my travels I would like to provide you a visual map of the zany adventures:

Also, with all this travel there is certainly bound to be some ‘incident’ of some sort. Well, sure enough, upon our approach into Philadelphia last Sunday night there were severe thunderstorms in the area. My wife was tracking the flights progress via the internet and snapped this screen print of the planes route. Notice the fun circling we ‘enjoyed’ after a full day of travel until the thunderstorms had subsided and we could finally land.

Anyhow, I just wanted to provide a brief update and explain the absence of blogs recently. I’ll try and be more consistent. Please feel free to drop me a note with any comments, suggestions or criticisms. I’m always open for a healthy debate.



















